Verification, validation and evaluation for quality of services of expert system for bus

Shuhairy Norhisham @ Masam, Nor Hazwani Nor Khalid, Nur Ain Md Isa, Amiruddin Ismail, Muhammad Nazri Borhan

Research output: Contribution to journalArticle


In developing expert system for quality of services, there is five step methodology namely Task Analysis, Knowledge Acquisition, Prototyped Development, Expansion & Refinement And Finally Verification, Validation And Evaluation. In this paper is highlight of case study verification, validation and evaluation proses of the expert system. In this case study an expert system for quality of services for bus. In Verification proses, and couple of error had identified. It is a process to make sure the programming is complete. The verification proses done successfully. Validation process is a comparison with normal results calculation and checking with comparison with expert system output. Validation process had been validate same as normal calculation process. Same as Evaluation process, 5 evaluators had been assign to use the system and give and input of their experience using the system. Results showed BUS-QOS verification has yielded satisfactory results where the manual calculation and BUS-QOS is almost 100% match. Based through the results, it shows the advantages of using bus-QOS which is faster and encouraging in assessing level of service.

Original languageEnglish
Pages (from-to)563-574
Number of pages12
JournalInternational Journal of Engineering Research and Technology
Issue number4
Publication statusPublished - 01 Jan 2018


All Science Journal Classification (ASJC) codes

  • Software
  • Environmental Engineering
  • Chemical Engineering(all)
  • Energy Engineering and Power Technology
  • Engineering(all)
  • Hardware and Architecture
  • Computer Networks and Communications
  • Artificial Intelligence

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