User centered design practices in healthcare: A systematic review

Masitah Ghazali, Nurul Amira Mat Ariffin, Ridha Omar

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Effectiveness in modern healthcare and services and the optimization of processes and operational sequences must be designed from the perspective of the end user. This paper aims to identify and analyse the common practices of User Centred Design (UCD) that had been implemented in previous studies in the context of analysis, design and evaluation phases and provide an overview from the research findings as a reference for other researchers. Studies were manually searched via online databases and further analysed based on the predefined research questions. This study reviews 60 papers published in the field of healthcare services on adopted UCD approaches between 1992 and 2014 (May). The results show that although UCD approach has a history of 22 years, it is not yet a normalcy in Asia countries. Interview, prototyping and usability testing are the most common activities adopted in respect to the UCD phases.

Original languageEnglish
Title of host publicationProceedings - 2014 3rd International Conference on User Science and Engineering
Subtitle of host publicationExperience. Engineer. Engage, i-USEr 2014
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages91-96
Number of pages6
ISBN (Electronic)9781479958122
DOIs
Publication statusPublished - 06 Jan 2015
Event2014 3rd International Conference on User Science and Engineering, i-USEr 2014 - Shah Alam, Selangor, Malaysia
Duration: 02 Sep 201405 Sep 2014

Publication series

NameProceedings - 2014 3rd International Conference on User Science and Engineering: Experience. Engineer. Engage, i-USEr 2014

Other

Other2014 3rd International Conference on User Science and Engineering, i-USEr 2014
CountryMalaysia
CityShah Alam, Selangor
Period02/09/1405/09/14

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All Science Journal Classification (ASJC) codes

  • Human-Computer Interaction
  • Software
  • Computer Networks and Communications

Cite this

Ghazali, M., Ariffin, N. A. M., & Omar, R. (2015). User centered design practices in healthcare: A systematic review. In Proceedings - 2014 3rd International Conference on User Science and Engineering: Experience. Engineer. Engage, i-USEr 2014 (pp. 91-96). [7002683] (Proceedings - 2014 3rd International Conference on User Science and Engineering: Experience. Engineer. Engage, i-USEr 2014). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/IUSER.2014.7002683