Software quality assurance audit implementation in industry: A survey of five multinational companies in Malaysia

Khairul Nisa Jamalludin, Hazleen Aris

Research output: Contribution to journalArticle


Software quality assurance (SQA) is an umbrella activity that is applied to each step of the software development process. Among others, it includes audit activities, an objective examination of a work product or set of work products against specific criteria. Although the importance of software quality audit is undisputable, both theoretically and practically, its acceptance and application in the industry vary. In companies that do implement audit, the extent to which the audit process performed is comprehensive and up to the theoretically defined standard differs. To obtain an insight of the current software quality audit implementation in the industry, a study was performed involving five multinational companies in Malaysia using case study method. Different types of audits are then compared between each of the multinational companies. It was found that the most common audits being implemented across all multinational companies and are available in most of the phases in their SQA lifecycle are the configuration audit and the phase transition audit. In summary, configuration audit and phase transition audit could be the least kind of audit to be performed by software organizations that demand the best practice in the industry.

Original languageEnglish
Pages (from-to)133-136
Number of pages4
JournalJournal of Telecommunication, Electronic and Computer Engineering
Issue number3-3 Special Issue
Publication statusPublished - 01 Jan 2017

All Science Journal Classification (ASJC) codes

  • Hardware and Architecture
  • Computer Networks and Communications
  • Electrical and Electronic Engineering

Fingerprint Dive into the research topics of 'Software quality assurance audit implementation in industry: A survey of five multinational companies in Malaysia'. Together they form a unique fingerprint.

  • Cite this