Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia

Neezlin Aznam, Zurina Ismail

Research output: Contribution to journalArticle


Prepaid meters have being wide adopted by utilities in numerous countries. The research disclosed that consistent service quality is the most efficient way to maintain customer satisfaction, which reduces the price of attracting different clients and increases revenues and market share. The aim of this paper is to measure the service quality on customer satisfaction of prepaid energy meter system among facility management in Malaysia. To fulfill the needs of end user, developing a model to assess the extent to that service quality indicators and different instructive attributes could also be wont to forecast customer satisfaction.

Original languageEnglish
Pages (from-to)233-238
Number of pages6
JournalInternational Journal of Advanced Science and Technology
Issue number10
Publication statusPublished - 19 Oct 2019


All Science Journal Classification (ASJC) codes

  • Computer Science(all)
  • Engineering(all)
  • Energy(all)

Cite this