Service quality measure and customer satisfaction towards prepaid meter in facilities management at Malaysia

Neezlin Aznam, Zurina Ismail

Research output: Contribution to specialist publicationArticle

Abstract

Prepaid meters have being wide adopted by utilities in numerous countries. The research disclosed that consistent service quality is the most efficient way to maintain customer satisfaction, which reduces the price of attracting different clients and increases revenues and market share. The aim of this paper is to measure the service quality on customer satisfaction of prepaid energy meter system among facility management in Malaysia. To fulfill the needs of end user, developing a model to assess the extent to that service quality indicators and different instructive attributes could also be wont to forecast customer satisfaction.

Original languageEnglish
Pages3396-3402
Number of pages7
Volume81
No.11-12
Specialist publicationTest Engineering and Management
Publication statusPublished - 01 Nov 2019

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All Science Journal Classification (ASJC) codes

  • Instrumentation
  • Mechanics of Materials
  • Mechanical Engineering

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