Quality Challenges in Internet of Things-based Services Implementation: An Exploratory Study

Norliza Sidek, Nor'ashikin Ali

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The real value of using Internet of Things-based services (IoTbS) comes from the establishments of services through effective utilization of technologies. However, during the implementation of IoTbS, Government Agencies (GA) are expected to overcome several challenges in dealing with employees who are reluctant to use the technology due to poor security system and overall quality. The primary aim of this research is to discover the quality factors that influence the successful use of IoTbS in Malaysian GA. Using the qualitative approach, the exploration has been made through a systematic literature review and a semi-structured interview with Government IoT Experts. The data have been analysed using Deductive Qualitative Analysis and coded using NVivo12 software. Primary data has discovered 23 quality factors that can be categorised under 'Information System Quality' themes. The paper analyses these quality factors in detail and proposes a set of recommendations to overcome the challenges in order to ensure a successful implementation of IoTbS in GA. Accordingly, the paper proposes on how these quality factors could be overcome while making a worthwhile contribution to both theories and practices. In the future, these quality factors can be analysed on its suitability as a set of IoTbS implementation criteria towards the successful use of IoTbS in GA.

Original languageEnglish
Title of host publication2019 IEEE Conference on Application, Information and Network Security, AINS 2019
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages60-65
Number of pages6
ISBN (Electronic)9781728133065
DOIs
Publication statusPublished - Nov 2019
Event2019 IEEE Conference on Application, Information and Network Security, AINS 2019 - Penang, Malaysia
Duration: 19 Nov 201921 Nov 2019

Publication series

Name2019 IEEE Conference on Application, Information and Network Security, AINS 2019

Conference

Conference2019 IEEE Conference on Application, Information and Network Security, AINS 2019
CountryMalaysia
CityPenang
Period19/11/1921/11/19

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Information Systems and Management
  • Safety, Risk, Reliability and Quality

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  • Cite this

    Sidek, N., & Ali, N. (2019). Quality Challenges in Internet of Things-based Services Implementation: An Exploratory Study. In 2019 IEEE Conference on Application, Information and Network Security, AINS 2019 (pp. 60-65). [8968702] (2019 IEEE Conference on Application, Information and Network Security, AINS 2019). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/AINS47559.2019.8968702