Predicting bad utility consumers in Malaysia

Alan Cheah Kah Hoe, Jaspaljeet Singh Ranjit Singh

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In many organizations, especially in most utility companies including Company X, revenue collection is a major issue when customers face difficulties in paying their utility bills before the deadline. There are many reasons for this problem but it becomes a serious financial issue for the organizations when the cumulative amount of bad debts reached a staggering figure. This paper reports a study of this issue for Company X involving its customers based in Bangi and Kajang, totaling upto 1,525 customers. The study is conducted to identify the factors of customers who would default payment of their bills. The identification of such factors is important to enable Company X to identify these customers and implement the necessary measures to mitigate the problem. The CRISP-DM (Cross-Industry Standard Process for data mining) model was employed in conducting the study. The results provide an intial understanding of the issue and the solution model generated could be used to resolve the issue for other areas in Malaysia.

Original languageEnglish
Title of host publicationConference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN
Subtitle of host publicationCultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages234-237
Number of pages4
ISBN (Electronic)9781479954230
DOIs
Publication statusPublished - 23 Mar 2015
Event6th International Conference on Information Technology and Multimedia, ICIMU 2014 - Putrajaya, Malaysia
Duration: 18 Nov 201420 Nov 2014

Other

Other6th International Conference on Information Technology and Multimedia, ICIMU 2014
CountryMalaysia
CityPutrajaya
Period18/11/1420/11/14

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All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems
  • Software

Cite this

Hoe, A. C. K., & Ranjit Singh, J. S. (2015). Predicting bad utility consumers in Malaysia. In Conference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN: Cultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014 (pp. 234-237). [7066636] Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICIMU.2014.7066636