The knowledge management services are important to provide competitive advantages for institutions of higher learning organizations. However most organizations are facing challenges to manage and to develop the tacit knowledge that to support services and products quality due to weaknesses of knowledge measurement processes. The main objective of this study is to investigate the roles of knowledge and effectively knowledge measurement factors in the university environment. The quantitative data collected using questionnaire from Tenaga Nasional (UNITEN) in Malaysia as a case study was analyzed finding tacit knowledge measurement factors. The significant results show that the knowledge measurement factors are not applied efficiently, thus the opportunity to use the available tacit knowledge resources for best knowledge implementations would be missed.
|Number of pages||8|
|Journal||Journal of Theoretical and Applied Information Technology|
|Publication status||Published - 01 Jan 2015|
All Science Journal Classification (ASJC) codes
- Theoretical Computer Science
- Computer Science(all)