Investigation of knowledge retrieving challenges in universities environment

Zainab Amin Al-Sulami, Zainuddin Bin Hassan, Ali Taha Al-Oqaily

Research output: Contribution to journalArticle


Organizations of various industries linked to education have adopted Knowledge Management System (KMS) in order to enhance businesses operations to better provide competitive advantages of services and products. Knowledge Retrieval is a crucial component of knowledge management. Retrieving focused and valuable knowledge from explicit sources such as scientific articles is of vital importance to better serve academic staff of universities so as to enable them to accomplish their researching and teaching activities more effectively. Traditional methods of knowledge retrieval are time consuming. Academic staff members have often exhausted valuable time and effort in their attempts to extract a precise need of knowledge i.e. expertise. The main aim of this paper is to analyze the challenges faced daily by academic staff members of universities in their working environment pertaining to knowledge retrieval. A questionnaire survey with 50 academic staff members from two Malaysian universities was conducted to analyze knowledge retrieval challenges as well as to highlight solutions to these challenges.

Original languageEnglish
Pages (from-to)218-228
Number of pages11
JournalJournal of Theoretical and Applied Information Technology
Issue number2
Publication statusPublished - Nov 2015

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

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