Purpose - The purpose of this paper is to provide an overview of the processes involved in implementing school performance index (SPIN) - a new key performance indicator - and the results of its application in Malaysian public schools. Design/methodology/approach - A sample of 76 Malaysian schools from five districts was selected randomly. The analytical procedures such as documentary analysis, observation and interviews with 101 headmasters and principals, Parents-Teachers Association representatives and brainstorming session with Schools Inspectors was used. Findings - Schools performed differently when evaluated using various criteria of their operational efficiency and effectiveness. The results show that schools, which have scored higher in examination results (test scores) do not necessarily perform in other categories. In fact, the overall SPIN scores indicated they are in the bottom list. Practical implications - SPIN can help authorities to better monitor the operational performance of the schools in providing quality education to future generations of Malaysians. Originality/value - In general, schools' performance is measured based on students' examination results (test scores). SPIN is introduced to propose that a school should be measured within its capability as different schools will have different capacity. It is argued that operational efficiency and effectiveness (by incorporating various elements such as leadership, measurement analysis and strategic planning), is a better measure on how the school performs.
All Science Journal Classification (ASJC) codes
- Organizational Behavior and Human Resource Management