Identification of factors influencing G2C services acceptance in developing countries

Wissam H.S. Alkhilani, Hidayah Sulaiman

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

The interest in providing accessible public services has increased in the recent years. The advent of Electronic government (E-government) projects promises to provide huge benefits for citizens. One of the most important types of e-government services is the government to citizen (G2C) applications providing public electronic services (e-services) to citizens by the government. The purpose of this paper is to identify the factors that influence the acceptance and use of G2C services in developing countries. Literature was reviewed and based on the preliminary analysis; findings indicate that performance expectancy, effort expectancy, social influence, facilitating conditions, trust in internet, and trust in government are the most frequent factors that have been used by researchers to explain the citizen behavior of accepting and use of G2C services. Based on the findings of the literature, the future work for this study is explained and limitations are highlighted.

Original languageEnglish
Title of host publicationConference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN
Subtitle of host publicationCultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages141-145
Number of pages5
ISBN (Electronic)9781479954230
DOIs
Publication statusPublished - 23 Mar 2015
Event6th International Conference on Information Technology and Multimedia, ICIMU 2014 - Putrajaya, Malaysia
Duration: 18 Nov 201420 Nov 2014

Other

Other6th International Conference on Information Technology and Multimedia, ICIMU 2014
CountryMalaysia
CityPutrajaya
Period18/11/1420/11/14

Fingerprint

Developing countries
Internet

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems
  • Software

Cite this

Alkhilani, W. H. S., & Sulaiman, H. (2015). Identification of factors influencing G2C services acceptance in developing countries. In Conference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN: Cultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014 (pp. 141-145). [7066619] Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICIMU.2014.7066619
Alkhilani, Wissam H.S. ; Sulaiman, Hidayah. / Identification of factors influencing G2C services acceptance in developing countries. Conference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN: Cultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014. Institute of Electrical and Electronics Engineers Inc., 2015. pp. 141-145
@inproceedings{c011b54cf4154632a6b6110cd45d0921,
title = "Identification of factors influencing G2C services acceptance in developing countries",
abstract = "The interest in providing accessible public services has increased in the recent years. The advent of Electronic government (E-government) projects promises to provide huge benefits for citizens. One of the most important types of e-government services is the government to citizen (G2C) applications providing public electronic services (e-services) to citizens by the government. The purpose of this paper is to identify the factors that influence the acceptance and use of G2C services in developing countries. Literature was reviewed and based on the preliminary analysis; findings indicate that performance expectancy, effort expectancy, social influence, facilitating conditions, trust in internet, and trust in government are the most frequent factors that have been used by researchers to explain the citizen behavior of accepting and use of G2C services. Based on the findings of the literature, the future work for this study is explained and limitations are highlighted.",
author = "Alkhilani, {Wissam H.S.} and Hidayah Sulaiman",
year = "2015",
month = "3",
day = "23",
doi = "10.1109/ICIMU.2014.7066619",
language = "English",
pages = "141--145",
booktitle = "Conference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
address = "United States",

}

Alkhilani, WHS & Sulaiman, H 2015, Identification of factors influencing G2C services acceptance in developing countries. in Conference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN: Cultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014., 7066619, Institute of Electrical and Electronics Engineers Inc., pp. 141-145, 6th International Conference on Information Technology and Multimedia, ICIMU 2014, Putrajaya, Malaysia, 18/11/14. https://doi.org/10.1109/ICIMU.2014.7066619

Identification of factors influencing G2C services acceptance in developing countries. / Alkhilani, Wissam H.S.; Sulaiman, Hidayah.

Conference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN: Cultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014. Institute of Electrical and Electronics Engineers Inc., 2015. p. 141-145 7066619.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Identification of factors influencing G2C services acceptance in developing countries

AU - Alkhilani, Wissam H.S.

AU - Sulaiman, Hidayah

PY - 2015/3/23

Y1 - 2015/3/23

N2 - The interest in providing accessible public services has increased in the recent years. The advent of Electronic government (E-government) projects promises to provide huge benefits for citizens. One of the most important types of e-government services is the government to citizen (G2C) applications providing public electronic services (e-services) to citizens by the government. The purpose of this paper is to identify the factors that influence the acceptance and use of G2C services in developing countries. Literature was reviewed and based on the preliminary analysis; findings indicate that performance expectancy, effort expectancy, social influence, facilitating conditions, trust in internet, and trust in government are the most frequent factors that have been used by researchers to explain the citizen behavior of accepting and use of G2C services. Based on the findings of the literature, the future work for this study is explained and limitations are highlighted.

AB - The interest in providing accessible public services has increased in the recent years. The advent of Electronic government (E-government) projects promises to provide huge benefits for citizens. One of the most important types of e-government services is the government to citizen (G2C) applications providing public electronic services (e-services) to citizens by the government. The purpose of this paper is to identify the factors that influence the acceptance and use of G2C services in developing countries. Literature was reviewed and based on the preliminary analysis; findings indicate that performance expectancy, effort expectancy, social influence, facilitating conditions, trust in internet, and trust in government are the most frequent factors that have been used by researchers to explain the citizen behavior of accepting and use of G2C services. Based on the findings of the literature, the future work for this study is explained and limitations are highlighted.

UR - http://www.scopus.com/inward/record.url?scp=84937458706&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84937458706&partnerID=8YFLogxK

U2 - 10.1109/ICIMU.2014.7066619

DO - 10.1109/ICIMU.2014.7066619

M3 - Conference contribution

SP - 141

EP - 145

BT - Conference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN

PB - Institute of Electrical and Electronics Engineers Inc.

ER -

Alkhilani WHS, Sulaiman H. Identification of factors influencing G2C services acceptance in developing countries. In Conference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN: Cultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014. Institute of Electrical and Electronics Engineers Inc. 2015. p. 141-145. 7066619 https://doi.org/10.1109/ICIMU.2014.7066619