F.L.O.S matrics for urban public transport quality services

Norlela Ismail, I. B. Ariffin, S. L. Aqeel, Yuzainee Md Yusoff

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Nowadays, people are more interested in using their own vehicles rather than using public transport provided in their area. Public transport should become the main transport in urban and rural area. This is because the service provided does not meet the satisfaction level or need of customers. A survey using questionnaire was done in finding the Level of Services provided. This was conducted towards 460 passengers that covered three types of public transport modes offered in Putrajaya Central which is public bus, ERL and taxi. This is also to know the customer satisfaction and expectation in accordance to the mode provided. The main purpose of this study was to create a framework that will be used by the organization to monitor and identify when an action to be taken. At the same time, the effect of what will happen when the services provided are weak will be detected and not at its optimum level.

Original languageEnglish
Title of host publicationGreen Design and Manufacture
Subtitle of host publicationAdvanced and Emerging Applications: Proceeding of the 4th International Conference on Green Design and Manufacture 2018
EditorsMuhammad Faheem Bin Mohd Tahir, Romisuhani Ahmad, Mohd Nasir Bin Mat Saad, Mohd Fathullah Bin Ghazli, Mohd Mustafa Al-Bakri Abdullah, Shayfull Zamree Bin Abd. Rahim, Liyana Binti Jamaludin
PublisherAmerican Institute of Physics Inc.
ISBN (Electronic)9780735417526
DOIs
Publication statusPublished - 09 Nov 2018
Event4th International Conference on Green Design and Manufacture 2018, IConGDM 2018 - Ho Chi Minh, Viet Nam
Duration: 29 Apr 201830 Apr 2018

Publication series

NameAIP Conference Proceedings
Volume2030
ISSN (Print)0094-243X
ISSN (Electronic)1551-7616

Other

Other4th International Conference on Green Design and Manufacture 2018, IConGDM 2018
CountryViet Nam
CityHo Chi Minh
Period29/04/1830/04/18

All Science Journal Classification (ASJC) codes

  • Physics and Astronomy(all)

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  • Cite this

    Ismail, N., Ariffin, I. B., Aqeel, S. L., & Md Yusoff, Y. (2018). F.L.O.S matrics for urban public transport quality services. In M. F. B. M. Tahir, R. Ahmad, M. N. B. M. Saad, M. F. B. Ghazli, M. M. A-B. Abdullah, S. Z. B. A. Rahim, & L. B. Jamaludin (Eds.), Green Design and Manufacture: Advanced and Emerging Applications: Proceeding of the 4th International Conference on Green Design and Manufacture 2018 [020269] (AIP Conference Proceedings; Vol. 2030). American Institute of Physics Inc.. https://doi.org/10.1063/1.5066910