Factors that influence the acceptance of internet of things services by customers of telecommunication companies in Jordan

Adai Mohammad Al-Momani, Moamin A. Mahmoud, Mohd Sharifuddin Ahmad

Research output: Contribution to journalArticle

Abstract

This article describes how the Internet of Things (IoT) is a new paradigm shift in information technology (IT). The IoT manifests the phenomenon of ubiquitous computing when objects or 'things' are connected to the Internet providing automated services related to the things. However, few studies investigated the acceptance of these services by customers. Consequently, the purpose of this article is to investigate the factors that affect the acceptance and use of the IoT services by customers of telecommunication companies in Jordan. A total of 176 respondents participate in this study and the collected data is analyzed using SPSS. The findings indicate that behavioral intention significantly affects the use behavior of IoT services. In addition, IT knowledge is the most important factor that affects the behavioral intention followed by other factors.

Original languageEnglish
Pages (from-to)51-63
Number of pages13
JournalJournal of Organizational and End User Computing
Volume30
Issue number4
DOIs
Publication statusPublished - 01 Oct 2018

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Telecommunication
Information technology
Industry
Ubiquitous computing
Internet
Internet of things
Jordan
Influence factors
Telecommunications
Acceptance
Factors
Behavioral intention

All Science Journal Classification (ASJC) codes

  • Human-Computer Interaction
  • Computer Science Applications
  • Strategy and Management

Cite this

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Factors that influence the acceptance of internet of things services by customers of telecommunication companies in Jordan. / Al-Momani, Adai Mohammad; A. Mahmoud, Moamin; Ahmad, Mohd Sharifuddin.

In: Journal of Organizational and End User Computing, Vol. 30, No. 4, 01.10.2018, p. 51-63.

Research output: Contribution to journalArticle

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