Examining features and critical success factors of shared services in higher learning institutions

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Endeavours to enhance the efficiency and effectiveness of organisations have been a persistent objective for business and government. Within this perspective, shared services have been introduced and promoted as an alternative to provide best solution. The aim of shared services is to centrally provide specific services in an organisation whereas those services had formerly been administered in more than one of organisation's parts. Notwithstanding its growing popularity and widespread application, there is a limited sign of shared services in higher institutions, suggesting a scarcity of empirical study in this issue. Thus, this paper aims to explore the key success factors in the implementation of shared services in the higher learning institutions via archival research method. The findings consolidate the archived information on shared services in nine higher education institutions in U.S, highlighting common critical features for the successful implementation of shared services.

Original languageEnglish
Title of host publication4th Innovation and Analytics Conference and Exhibition, IACE 2019
EditorsHaslinda Ibrahim, Abdul Malek Yaakob, Nazrina Aziz, Jafri Zulkepli
PublisherAmerican Institute of Physics Inc.
ISBN (Electronic)9780735418813
DOIs
Publication statusPublished - 21 Aug 2019
Event4th Innovation and Analytics Conference and Exhibition, IACE 2019 - Kedah, Malaysia
Duration: 25 Mar 201928 Mar 2019

Publication series

NameAIP Conference Proceedings
Volume2138
ISSN (Print)0094-243X
ISSN (Electronic)1551-7616

Conference

Conference4th Innovation and Analytics Conference and Exhibition, IACE 2019
CountryMalaysia
CityKedah
Period25/03/1928/03/19

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All Science Journal Classification (ASJC) codes

  • Physics and Astronomy(all)

Cite this

Jais, J., & Naidu, P. (2019). Examining features and critical success factors of shared services in higher learning institutions. In H. Ibrahim, A. M. Yaakob, N. Aziz, & J. Zulkepli (Eds.), 4th Innovation and Analytics Conference and Exhibition, IACE 2019 [050014] (AIP Conference Proceedings; Vol. 2138). American Institute of Physics Inc.. https://doi.org/10.1063/1.5121119