Evaluation on time performance for public bus service in West klang valley

Shuhairy Norhisham @ Masam, Herda Yati Katman, Norlela Ismail, Siti Nor Nabilah Abd Halim, Amiruddin Ismail, Muhammad Nazri Borhan

Research output: Contribution to journalArticle


In this article, on time performance for public buses in West Klang Valley was evaluated. 5 main cities in West Klang Valley namely Puchong, Petaling Jaya, Subang Jaya, Shah Alam and Klang was choosen. A bus stop was chosen for each locations and routes as methodology to evaluate on time performance. The arrival time of the buses was recorded and need to compare with the actual schedule arrival time. The actual arrival time at the particular bus stop was compared to the schedule arrival time. Based on the Quality of Service Method of the Transit Capacity and Quality of Service Manual 3rd Edition, ‘on – time’ was defined as arrival of 1 minutes early to 5 minutes late. The result will grouping in rating A until E. As a main outcomes Puchong rate as B, Petaling Jaya rate as D, Subang Jaya rate as A, shah Alam rate as C and Klang rate as D. In conclusion on time performance for bus services in West Klang Valley is score as 2.6 which fall into rating C.

Original languageEnglish
Pages (from-to)403-415
Number of pages13
JournalInternational Journal of Engineering Research and Technology
Issue number3
Publication statusPublished - 01 Jan 2018


All Science Journal Classification (ASJC) codes

  • Software
  • Environmental Engineering
  • Chemical Engineering(all)
  • Energy Engineering and Power Technology
  • Engineering(all)
  • Hardware and Architecture
  • Computer Networks and Communications
  • Artificial Intelligence

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