Do knowledge management processes mediate the relationship between TQM factors and organizational business results?

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Total quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work processes and complement each other. This study examines a combination of total quality management and knowledge management processes and their influence on organizational business results. Survey questionnaires were distributed to managers of government-linked companies. Analysis showed that knowledge management processes help to enhance the total quality management's critical factors to improve organizational business results. The findings show that a combination of total quality management and knowledge management processes create a cycle of improvement and development that leads to company excellence.

Original languageEnglish
Title of host publicationICSSBE 2012 - Proceedings, 2012 International Conference on Statistics in Science, Business and Engineering
Subtitle of host publication"Empowering Decision Making with Statistical Sciences"
Pages651-656
Number of pages6
DOIs
Publication statusPublished - 2012
Event2012 International Conference on Statistics in Science, Business and Engineering, ICSSBE 2012 - Langkawi, Kedah, Malaysia
Duration: 10 Sep 201212 Sep 2012

Other

Other2012 International Conference on Statistics in Science, Business and Engineering, ICSSBE 2012
CountryMalaysia
CityLangkawi, Kedah
Period10/09/1212/09/12

Fingerprint

Quality Management
Knowledge Management
Questionnaire
Relationships
Business
Complement
Cycle

All Science Journal Classification (ASJC) codes

  • Statistics and Probability

Cite this

Daud, S. (2012). Do knowledge management processes mediate the relationship between TQM factors and organizational business results? In ICSSBE 2012 - Proceedings, 2012 International Conference on Statistics in Science, Business and Engineering: "Empowering Decision Making with Statistical Sciences" (pp. 651-656). [6396646] https://doi.org/10.1109/ICSSBE.2012.6396646
Daud, Salina. / Do knowledge management processes mediate the relationship between TQM factors and organizational business results?. ICSSBE 2012 - Proceedings, 2012 International Conference on Statistics in Science, Business and Engineering: "Empowering Decision Making with Statistical Sciences". 2012. pp. 651-656
@inproceedings{e77aca780e7e4100815a1bc947337144,
title = "Do knowledge management processes mediate the relationship between TQM factors and organizational business results?",
abstract = "Total quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work processes and complement each other. This study examines a combination of total quality management and knowledge management processes and their influence on organizational business results. Survey questionnaires were distributed to managers of government-linked companies. Analysis showed that knowledge management processes help to enhance the total quality management's critical factors to improve organizational business results. The findings show that a combination of total quality management and knowledge management processes create a cycle of improvement and development that leads to company excellence.",
author = "Salina Daud",
year = "2012",
doi = "10.1109/ICSSBE.2012.6396646",
language = "English",
isbn = "9781467315821",
pages = "651--656",
booktitle = "ICSSBE 2012 - Proceedings, 2012 International Conference on Statistics in Science, Business and Engineering",

}

Daud, S 2012, Do knowledge management processes mediate the relationship between TQM factors and organizational business results? in ICSSBE 2012 - Proceedings, 2012 International Conference on Statistics in Science, Business and Engineering: "Empowering Decision Making with Statistical Sciences"., 6396646, pp. 651-656, 2012 International Conference on Statistics in Science, Business and Engineering, ICSSBE 2012, Langkawi, Kedah, Malaysia, 10/09/12. https://doi.org/10.1109/ICSSBE.2012.6396646

Do knowledge management processes mediate the relationship between TQM factors and organizational business results? / Daud, Salina.

ICSSBE 2012 - Proceedings, 2012 International Conference on Statistics in Science, Business and Engineering: "Empowering Decision Making with Statistical Sciences". 2012. p. 651-656 6396646.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Do knowledge management processes mediate the relationship between TQM factors and organizational business results?

AU - Daud, Salina

PY - 2012

Y1 - 2012

N2 - Total quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work processes and complement each other. This study examines a combination of total quality management and knowledge management processes and their influence on organizational business results. Survey questionnaires were distributed to managers of government-linked companies. Analysis showed that knowledge management processes help to enhance the total quality management's critical factors to improve organizational business results. The findings show that a combination of total quality management and knowledge management processes create a cycle of improvement and development that leads to company excellence.

AB - Total quality management and knowledge management have a great influence on a company's strategic competence. Companies need a total quality management practice that views knowledge as a potential source of competitive advantage. Total quality management and knowledge management are both work processes and complement each other. This study examines a combination of total quality management and knowledge management processes and their influence on organizational business results. Survey questionnaires were distributed to managers of government-linked companies. Analysis showed that knowledge management processes help to enhance the total quality management's critical factors to improve organizational business results. The findings show that a combination of total quality management and knowledge management processes create a cycle of improvement and development that leads to company excellence.

UR - http://www.scopus.com/inward/record.url?scp=84872927570&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84872927570&partnerID=8YFLogxK

U2 - 10.1109/ICSSBE.2012.6396646

DO - 10.1109/ICSSBE.2012.6396646

M3 - Conference contribution

SN - 9781467315821

SP - 651

EP - 656

BT - ICSSBE 2012 - Proceedings, 2012 International Conference on Statistics in Science, Business and Engineering

ER -

Daud S. Do knowledge management processes mediate the relationship between TQM factors and organizational business results? In ICSSBE 2012 - Proceedings, 2012 International Conference on Statistics in Science, Business and Engineering: "Empowering Decision Making with Statistical Sciences". 2012. p. 651-656. 6396646 https://doi.org/10.1109/ICSSBE.2012.6396646