Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company

Research output: Chapter in Book/Report/Conference proceedingConference contribution

20 Citations (Scopus)

Abstract

A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and issues faced during the process of assessing the ICT Services Maturity Levels of the company's IT service management. This paper also reviewed in order to help the case company to achieve higher levels of control and performance while delivering operational excellence.

Original languageEnglish
Title of host publication2010 2nd International Conference on Computer Engineering and Applications, ICCEA 2010
Pages81-86
Number of pages6
Volume1
DOIs
Publication statusPublished - 2010
Event2nd International Conference on Computer Engineering and Applications, ICCEA 2010 - , Indonesia
Duration: 19 Mar 201021 Mar 2010

Other

Other2nd International Conference on Computer Engineering and Applications, ICCEA 2010
CountryIndonesia
Period19/03/1021/03/10

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All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Software

Cite this

Abdul Latif, A., Md Din, M., & Ismail, R. (2010). Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company. In 2010 2nd International Conference on Computer Engineering and Applications, ICCEA 2010 (Vol. 1, pp. 81-86). [5445861] https://doi.org/10.1109/ICCEA.2010.279