Centralization and complexity moderating the relationship between information quality and decision-making effectiveness: A study of banks in Palestine

Zainon Mat Sharif, Mohanad S.S. Abumandil, Tareq Fayeq Obaid

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

This study investigated the relationship of information quality on decision-making effectiveness among Palestinian bank managers. Previous studies reported on the importance of information quality on decision-making effectiveness in different fields of management. Organisational structure was reported to moderate information quality and decision-making effectiveness in different fields of management. However, the moderating effect of organisational structure on the relationship between information qualities on decision-making effectiveness had not been addressed in quality dimensions to decision making effectiveness in the banking sector of Palestine. This cross-sectional quantitative study examined the relationship between information quality and decision-making effectiveness as being moderated by organisational structure. A total of l46 surveyed managers were required to respond to 55 items that elicited the three variables. Information quality was represented by six dimensions, organisational structure by three dimensions, and decision making effectiveness by three dimensions. The data were analysed by SPSS and PLS-SEM. The findings showed the relevance and importance of information. The result revealed that four dimensions of information quality; namely, accuracy, completeness, relevancy and interpretability had a significant relationship with decision making effectiveness. Dimensions of organisational structure, namely centralization, significantly moderated the relationship between information quality and decision making effectiveness while complexity did not show a moderating effect. Overall, this study extends the understanding of the decision-making effectiveness. It contributes to building the model of the relationship between information quality and decision making effectiveness in the banking industry. These findings will benefit bank managers in Palestine to better understand the role of information quality and can utilise it towards developing sustainable banking services in Palestine.

Original languageEnglish
Title of host publicationProceedings of the 3rd International Conference on Applied Science and Technology, ICAST 2018
EditorsFaizatul Akmar Abdul Nifa, Chong Khai Lin, Azham Hussain
PublisherAmerican Institute of Physics Inc.
ISBN (Print)9780735417342
DOIs
Publication statusPublished - 26 Sep 2018
Event3rd International Conference on Applied Science and Technology, ICAST 2018 - Georgetown, Penang, Malaysia
Duration: 10 Apr 201812 Apr 2018

Publication series

NameAIP Conference Proceedings
Volume2016
ISSN (Print)0094-243X
ISSN (Electronic)1551-7616

Other

Other3rd International Conference on Applied Science and Technology, ICAST 2018
CountryMalaysia
CityGeorgetown, Penang
Period10/04/1812/04/18

All Science Journal Classification (ASJC) codes

  • Physics and Astronomy(all)

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    Mat Sharif, Z., Abumandil, M. S. S., & Obaid, T. F. (2018). Centralization and complexity moderating the relationship between information quality and decision-making effectiveness: A study of banks in Palestine. In F. A. A. Nifa, C. K. Lin, & A. Hussain (Eds.), Proceedings of the 3rd International Conference on Applied Science and Technology, ICAST 2018 [020084] (AIP Conference Proceedings; Vol. 2016). American Institute of Physics Inc.. https://doi.org/10.1063/1.5055486