An empirical study of knowledge management processes in small and medium enterprises

Salina Daud, Wan Fadzilah Wan Yusuf

Research output: Contribution to conferencePaper

2 Citations (Scopus)

Abstract

The competitiveness of small and medium enterprises depends on the quality of knowledge they apply to their business processes. Knowledge management processes are part of the organization business processes. These processes are essential or the precondition for effective knowledge management. Knowledge management processes comprised of knowledge acquisition, conversion, application, and protection. These processes require turning personal knowledge into corporate knowledge that can be widely shared throughout an organization and appropriately applied. It is a conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action to improve organizational performance. There are very limited empirical studies on knowledge management processes in small and medium enterprises particularly in Malaysia. In order to reduce the research gap, this study examines how small and medium enterprises apply knowledge management processes in their daily business activities and analyze the relationship between knowledge management processes and organizational performance. With an effective knowledge management processes, small and medium enterprises should be able to come up with innovative products and services to ensure their competitiveness and sustainability of performance.

Original languageEnglish
Pages731-739
Number of pages9
Publication statusPublished - 01 Jan 2008
Event10th IBIMA Conference on Innovation and Knowledge Management in Business Globalization - Kuala Lumpur, Malaysia
Duration: 30 Jun 200801 Jul 2008

Other

Other10th IBIMA Conference on Innovation and Knowledge Management in Business Globalization
CountryMalaysia
CityKuala Lumpur
Period30/06/0801/07/08

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All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Management of Technology and Innovation

Cite this

Daud, S., & Yusuf, W. F. W. (2008). An empirical study of knowledge management processes in small and medium enterprises. 731-739. Paper presented at 10th IBIMA Conference on Innovation and Knowledge Management in Business Globalization, Kuala Lumpur, Malaysia.