A review of factors influencing customer acceptance of internet of things services

Adai Mohammad Al-Momani, Moamin A. Mahmoud, Mohd Sharifuddin Ahmad

Research output: Contribution to journalReview article

5 Citations (Scopus)


Current studies in the field of Internet of Things (IoT) focus on the technical aspects such as programing, hardware, and software. However, studies from the behavioral aspects of the IoT are still in their infancy. In this article, the authors review and analyze theories and models from the literature and subsequently identify factors that influence customers' acceptance and use of the IoT services. Theories such as technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) as well as number of existing models have investigated the IoT or similar technologies. Using these models and technologies, this article presents the development of a generic model which can be utilized in different domains and regions to study customer acceptance of the IoT services.

Original languageEnglish
Pages (from-to)54-67
Number of pages14
JournalInternational Journal of Information Systems in the Service Sector
Issue number1
Publication statusPublished - 01 Jan 2019


All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Strategy and Management
  • Management Science and Operations Research
  • Information Systems and Management

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