A review in E-government service quality measurement

Wael Jabbar Abed Al-Nidawi, Saba Kamil Jaafar Al-Wassiti, Mahdi Athab Maan, Marini Othman

Research output: Contribution to journalReview article

Abstract

Governments are responsible for providing services to the public easily, efficiently, therefore they introduced electronic government as a way to minimize costs, enhance services, save time and augment performance and efficacy in the public sector. E-service Quality is one of the critical issues in the failure or success of e-government projects. It promotes the efficiency and effectiveness of governments and the relationships with users and enhances their satisfactions. Measurement of e-service quality is a complex process because it depends on citizens‟ perception that is difficult to be realized and measured. This paper aims to review scales measurement of e-government services quality that providing an evaluating scale based on defining the significant e- service quality dimensions. These dimensions cover important e-services requirements to enhance e-service quality.

Original languageEnglish
Pages (from-to)1257-1265
Number of pages9
JournalIndonesian Journal of Electrical Engineering and Computer Science
Volume10
Issue number3
DOIs
Publication statusPublished - 01 Jun 2018

Fingerprint

E-services
Electronic Government
Service Quality
Public Sector
Costs
Efficacy
Review
Cover
Minimise
Requirements

All Science Journal Classification (ASJC) codes

  • Signal Processing
  • Information Systems
  • Hardware and Architecture
  • Computer Networks and Communications
  • Control and Optimization
  • Electrical and Electronic Engineering

Cite this

Al-Nidawi, Wael Jabbar Abed ; Al-Wassiti, Saba Kamil Jaafar ; Maan, Mahdi Athab ; Othman, Marini. / A review in E-government service quality measurement. In: Indonesian Journal of Electrical Engineering and Computer Science. 2018 ; Vol. 10, No. 3. pp. 1257-1265.
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A review in E-government service quality measurement. / Al-Nidawi, Wael Jabbar Abed; Al-Wassiti, Saba Kamil Jaafar; Maan, Mahdi Athab; Othman, Marini.

In: Indonesian Journal of Electrical Engineering and Computer Science, Vol. 10, No. 3, 01.06.2018, p. 1257-1265.

Research output: Contribution to journalReview article

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