A normative multi-agent framework for dynamic task assignment and delegation

Al Mutazbellah Khamees Itaiwi, Mohd Sharifuddin Ahmad, Nurzeatul Hamimah Abd Hamid, Mohd Zaliman Mohd Yusoff, Moamin A. Mahmoud

Research output: Contribution to journalArticle


The problem of task overload is a major concern for many organizations. This problem is partly due to the continuous enhancement of the organizations' processes that gradually becomes very complex and requires more resources to handle them. Consequently, this paper attempts to resolve this issue by studying and analyzing a workflow problem of an academic faculty in completing the preparation of examination papers within a stipulated deadline. Due to task overload problems, some members of the faculty are unable to submit the documents on time. To mitigate this problem, we propose a multi-agent framework incorporating norms to implement task assignment and delegation. We simulate the system to test the practicality of the normative multi-agent framework and the outcome shows promising results.

Original languageEnglish
Pages (from-to)229-244
Number of pages16
JournalJournal of Artificial Intelligence
Issue number4
Publication statusPublished - 01 Jan 2013

All Science Journal Classification (ASJC) codes

  • Software
  • Artificial Intelligence

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