A framework for resolving task overload problems using intelligent software agents

Al Mutazbellah Khamees Itaiwi, Mohd Sharifuddin Ahmad, Nurzeatul Hamimah Abdul Hamid, Nur Huda Jaafar, Moamin A. Mahmoud

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Citations (Scopus)

Abstract

In this paper, we model task delegation to resolve task overload problems using intelligent software agents in a normative environment. In such environment, where humans are responsible for various tasks, which are not transparent to others except to the management, task delegation is one of the possible solutions. In order to effectively delegate roles and tasks, the delegator must comply with certain norms and rules to avoid delays in completing the tasks. In this paper, we explore the complexity of decision making process in multi-level hierarchical organization and apply delegation rules to resolve issues relating to task overload problem. We then develop a framework using intelligent software agents to resolve the problem.

Original languageEnglish
Title of host publicationProceedings - 2011 IEEE International Conference on Control System, Computing and Engineering, ICCSCE 2011
Pages443-447
Number of pages5
DOIs
Publication statusPublished - 01 Dec 2011
Event2011 IEEE International Conference on Control System, Computing and Engineering, ICCSCE 2011 - Penang, Malaysia
Duration: 25 Nov 201127 Nov 2011

Publication series

NameProceedings - 2011 IEEE International Conference on Control System, Computing and Engineering, ICCSCE 2011

Other

Other2011 IEEE International Conference on Control System, Computing and Engineering, ICCSCE 2011
CountryMalaysia
CityPenang
Period25/11/1127/11/11

All Science Journal Classification (ASJC) codes

  • Computer Science (miscellaneous)
  • Control and Systems Engineering

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  • Cite this

    Itaiwi, A. M. K., Ahmad, M. S., Hamid, N. H. A., Jaafar, N. H., & A. Mahmoud, M. (2011). A framework for resolving task overload problems using intelligent software agents. In Proceedings - 2011 IEEE International Conference on Control System, Computing and Engineering, ICCSCE 2011 (pp. 443-447). [6190567] (Proceedings - 2011 IEEE International Conference on Control System, Computing and Engineering, ICCSCE 2011). https://doi.org/10.1109/ICCSCE.2011.6190567